Merritt Island Auto Repair

Always scary trying out a new mechanic but from the moment I stepped in the doors I knew I was in good hands. The staff was very professional and friendly and did a full check up on my car and let me know what was going on. I left very satisfied and my car is driving much better now.

Very friendly and knowledgeable. Got in at my appointment time and out within the estimated time given.

I had one of the worst customer service experiences I’ve ever had at this shop. (7/23/26) When I dropped my mom’s vehicle off, I explained what the A/C was doing and that I had added refrigerant to it. Jj immediately started scolding me for putting refrigerant in my own vehicle and lectured me about everything that goes wrong when someone who isn’t a mechanic does it. Jj told me I ruined my A/C because I added refrigerant. He also yelled at me for supposedly being late even though I showed up at the time I was told to be there. Jj told me that they probably weren’t even going to get to my car that day and never offered to let me reschedule. The day before, I had also asked how much it would cost to replace the thermostat because I already knew I had a thermostat issue. Instead of answering my question, Jj sarcastically asked how I would know the thermostat was bad and pressured me to explain myself. I am mentally disabled, and being put on the spot and spoken to that way caused me to shut down instead of being able to explain myself clearly. I felt completely belittled. Jj then went on another rant saying the refrigerant ruined the thermostat and that the thermostat was why the A/C wasn’t working, even though my thermostat problem existed long before my A/C stopped working. I finally gave up trying to talk to him and just asked if I could get my belongings out of my car and leave the keys inside. Jj demanded that I bring the keys back into the office. I didn’t want another interaction with him because of how hostile he was being. Thankfully, another employee came outside and took the keys from me. The next day (7/24/26) I called around 12:03 p.m. to check on my vehicle after it had been there for about 24 hours. I was told they were just getting to it. I called back around 1:00 p.m. and got the same employee (Jj). Jj immediately started scolding me again about the refrigerant I put in the car. I asked him not to yell at me, and he told me he was going to yell at me because I showed up late, put refrigerant in the vehicle, and wasted their time. I had Jj on speakerphone at my workplace, and my customers heard him yelling at me. As someone with a mental disability, being spoken to that way was overwhelming and terrifying. Later that day, I returned with my mom, the owner of the vehicle. She went inside while I stayed outside. I could hear Jj yelling and cursing at her from outside the building, and eventually she started yelling back because of how he was treating her. She told me Jj was recording her with his phone. When she came back outside, he followed us out, stood outside while we got into the car, flicked us off, continued screaming at us, and was still yelling as we drove away. On top of all of that, I don’t feel like our A/C was even properly diagnosed. He said there was no refrigerant in the system but told me he would have to charge extra to add dye to actually check for a leak. I was then quoted around $300 for repairs. I have never been treated so disrespectfully by an employee. I came in asking for help with my vehicle and was repeatedly yelled at, belittled, insulted, and treated with hostility. I will never return.

My young daughter made appointment with Inmon to get our van ac looked at to see why it did not work. When she made the appointment, the manager, she told me he was very rude just making the appointment. She was late bringing the van in and was yelled at for being late and called stupid for putting coolant in herself. She felt really bad after the scolding she said we could leave the van for how long it takes. She came home crying and my friend that picked her up said he was still yelling. My daughter called after 24 hours of them having our vehicle to see if it was done. 3 of my customers could hear the manager screaming abusively at her for not calling earlier. I went to pick up the vehicle and this same manager was all red with anger and started abusing me also. I know there is no reason ever to talk to people like that I have 4 witnesses that will also review the unexplained abuse that came from this man over time, calling us stupid and said personal rude comments to me and gave us the finger as we pulled out. I’m reading the report and they really still have no idea what is wrong with the AC??? If you are a women, I highly recommend going somewhere else, this was too too insane for me.

I called around when I was really unhappy with an estimate from a repair place. I've used for years just up the street. I called and JJ sounded knowledgeable and fair, so I moved my car from the previous garage to here. The price was fair and JJ was very helpful and tespectful, and Shawna even gave me a ride all the way back to Cocoa Beach, which I thought was really nice, especially since it was so hot and taking the bus would've been arduous. I will definitely bring my next car situation back to Inmon.

If I could leave more than a five star recommendation, I would do so. The quality of customer service is superior to any place that I have ever taken my car. And I've been to a lot. There is a satisfying mix of professionalism and friendliness that I believe is a challenging but necessary mix when it comes to having a great business. Inmon Automotive Services excells in both customer service and in keeping your vehicle in tiptop shape Explanations are thorough. If you have a lot of bad things going on underneath the hood, the man in charge can break things down into categories of severity. This allows you to have the most serious mechanical issues addressed first and then go from there on subsequent visits. The method is upfront and there is no pressure. You can feel safe knowing that Inmon Automotive Services will treat you right. They are the best of the best in my opinion.

Thanks for the quick wheel alignment on my GMC Yukon. Professional and friendly people, and fair pricing too. Highly recommend.

Great service. Honest and professional. Highly recommend.

Inmon has very nice waiting room, very clean restroom, view of my car being worked on, assortment of books, puzzles for kids & adults, same of beverages + healthy end snacks & TV.