My young daughter made appointment with Inmon to get our van ac looked at to see why it did not work. When she made the appointment, the manager, she told me he was very rude just making the appointment. She was late bringing the van in and was yelled at for being late and called stupid for putting coolant in herself. She felt really bad after the scolding she said we could leave the van for how long it takes. She came home crying and my friend that picked her up said he was still yelling. My daughter called after 24 hours of them having our vehicle to see if it was done. 3 of my customers could hear the manager screaming abusively at her for not calling earlier. I went to pick up the vehicle and this same manager was all red with anger and started abusing me also. I know there is no reason ever to talk to people like that I have 4 witnesses that will also review the unexplained abuse that came from this man over time, calling us stupid and said personal rude comments to me and gave us the finger as we pulled out. I’m reading the report and they really still have no idea what is wrong with the AC??? If you are a women, I highly recommend going somewhere else, this was too too insane for me.
Thank you for bringing this to my attention. It is unfortunate when personalities clash. I will monitor the interactions with my front staff to make sure this does not happen again!
- Inmon Automotive